www.diy-kitchens.com

Excellant product, brilliant sales but after sales rubbish and inflexible

I have been thrilled to bits with the new kitchen, which has been of excellant quality and looks brilliant. The showroom at their site is very well laid out and the staff there were very helpful. However, when there were some issues / teething problems with the products when they arrived the after sales service was completely rubbish. They were not interested at all, and it took many, many phone calls and emails to sort out, and it was never fully resolved to my satisfaction. One of the problems was based on an unmet committment by the firm. If you are happy to take that risk then fine, but just bear it in mind. I have happily recommended the company to my friends with the exception of the after sales service.