Daniel´s profile

Reviews (5)

Lloydstsb

Snake oil salesmen/women and non-English speaking customer service make this THE worst company I've ever dealt with

I opened my first account with LloydsTSB as a naive teenager. I simply wanted a current account in which to pay my wages. Little did I know that the underhanded member of staff had signed me up for a select account that would cost me over £10 per month. Having realised this, I returned to the bank and asked him to change it. "Sorry, the computers are down, come back next week" he lied.

The following week, I returned: "Sorry, the computers are still down." It took me a month to change to a current account.

Some years later, I approached LloydsTSB about a student overdraft. The member of staff told me: "We don't do student overdrafts any more. Instead, we offer these interest-free student credit cards." It sounded just as good, so I signed up. "I'll just add the payment protection. It'll only cost you 1 penny per month," she lied. I accepted that too.

3 months later I received a bill for my credit card with huge interest and £15 additional charges for payment protection. I immediately complained, but was told "you misunderstood. It's only interest free on purchases for 3 months". I tried to cancel the payment protection and the staff simply refused to do it, giving me numbers to call instead.

Trying to sort any issue out over the phone is near impossible as they outsource their call centres and staff cannot understand or speak fluent English.

Having got into debt over my credit card (the bane of my life) LloydsTSB started harrassing me, calling me as early as 8am and as late as 10pm every single day, including Sundays. They disregarded everything I said and just continued to harrass me.

I also came to realise that they had make a big error with my Experian report, which prevented me from getting debt help. I tried several occasions to get them to fix this error, but the branch staff refused to help and the call centre staff didn't understand. Many of them lied to me saying "it will be fixed" or "we can't fix it, you have to do it yourself". In the end, I had to go via a solicitors in order to get this issue sorted.

As far as I'm concerned, this company is corrupt and sleazy, with the same moral code I would expect from drug dealers or snake oil salesmen.

Lloydstsbbusiness

Sleazy, underhanded, lazy snake-oil salesmen and women

I opened my first account with LloydsTSB as a naive teenager. I simply wanted a current account in which to pay my wages. Little did I know that the underhanded member of staff had signed me up for a select account that would cost me over £10 per month. Having realised this, I returned to the bank and asked him to change it. "Sorry, the computers are down, come back next week" he lied.

The following week, I returned: "Sorry, the computers are still down." It took me a month to change to a current account.

Some years later, I approached LloydsTSB about a student overdraft. The member of staff told me: "We don't do student overdrafts any more. Instead, we offer these interest-free student credit cards." It sounded just as good, so I signed up. "I'll just add the payment protection. It'll only cost you 1 penny per month," she lied. I accepted that too.

3 months later I received a bill for my credit card with huge interest and £15 additional charges for payment protection. I immediately complained, but was told "you misunderstood. It's only interest free on purchases for 3 months". I tried to cancel the payment protection and the staff simply refused to do it, giving me numbers to call instead.

Trying to sort any issue out over the phone is near impossible as they outsource their call centres and staff cannot understand or speak fluent English.

Having got into debt over my credit card (the bane of my life) LloydsTSB started harrassing me, calling me as early as 8am and as late as 10pm every single day, including Sundays. They disregarded everything I said and just continued to harrass me.

I also came to realise that they had make a big error with my Experian report, which prevented me from getting debt help. I tried several occasions to get them to fix this error, but the branch staff refused to help and the call centre staff didn't understand. Many of them lied to me saying "it will be fixed" or "we can't fix it, you have to do it yourself". In the end, I had to go via a solicitors in order to get this issue sorted.

As far as I'm concerned, this company is corrupt and sleazy, with the same moral code I would expect from drug dealers or snake oil salesmen.

ps. I notice they have several different accounts on trustpilot, possibly to filter their ratings.

Lloydstsbcurrentaccounts

Sleazy, underhanded snake-oil salesmen and women

I opened my first account with LloydsTSB as a naive teenager. I simply wanted a current account in which to pay my wages. Little did I know that the underhanded member of staff had signed me up for a select account that would cost me over £10 per month. Having realised this, I returned to the bank and asked him to change it. "Sorry, the computers are down, come back next week" he lied.

The following week, I returned: "Sorry, the computers are still down." It took me a month to change to a current account.

Some years later, I approached LloydsTSB about a student overdraft. The member of staff told me: "We don't do student overdrafts any more. Instead, we offer these interest-free student credit cards." It sounded just as good, so I signed up. "I'll just add the payment protection. It'll only cost you 1 penny per month," she lied. I accepted that too.

3 months later I received a bill for my credit card with huge interest and £15 additional charges for payment protection. I immediately complained, but was told "you misunderstood. It's only interest free on purchases for 3 months". I tried to cancel the payment protection and the staff simply refused to do it, giving me numbers to call instead.

Trying to sort any issue out over the phone is near impossible as they outsource their call centres and staff cannot understand or speak fluent English.

Having got into debt over my credit card (the bane of my life) LloydsTSB started harrassing me, calling me as early as 8am and as late as 10pm every single day, including Sundays. They disregarded everything I said and just continued to harrass me.

I also came to realise that they had make a big error with my Experian report, which prevented me from getting debt help. I tried several occasions to get them to fix this error, but the branch staff refused to help and the call centre staff didn't understand. Many of them lied to me saying "it will be fixed" or "we can't fix it, you have to do it yourself". In the end, I had to go via a solicitors in order to get this issue sorted.

As far as I'm concerned, this company is corrupt and sleazy, with the same moral code I would expect from drug dealers or snake oil salesmen.

ps. I notice they have several different accounts on trustpilot, possibly to filter their ratings.

Virginmedia

Inconsistent service, dreadful customer care and dishonest

One of the worst companies I've dealt with. The service being offered sounds very good on paper, but there are frequent slow downs and technical problems. It is very difficult to get results when contacting customer services and staff are unhelpful and refuse to go beyond the scripts they've been given.

There are also many hidden charges.They have the nerve to charge you to receive paper bills, supposedly to help the environment, but continually spam your doorstep with junk mail.

This brings me to my next point. When signing up to pay my bill recently, I had to sign up for a new account on their system. Once adding my details, the ONLY way to continue was to consent to having my private details shared with companies and to agree to junk mail (see photo). By not consenting, I would be unable to pay my bill and would incur late payment charges. This appeared to be intentionally deceptive and underhanded.

Furthermore, information about your service or your account is very difficult to find on their website, amid the frivolous gossip sections and news items, and it's quite common for a page to show errors. Not good for an internet provider.

Virgin Media care only about profit and aren't ashamed to hide this fact. Unfortunately, my internet/digital tv options are very limited at the moment, but if you have a choice I highly recommend steering clear.

Myprotein.com

Reliable, low priced and high quality.

Finding myprotein has been a genuine blessing for me. They offer high quality protein and supplements at the lowest prices I've seen. Orders are always dealt with quickly and efficiently. I've been returning for a good few years now and recommended it to my friends.

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Daniel
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United States

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