Website information ave confidence I was ordering the correct item, fast delivery and a very high quality product for the price!
I orgered a USB OTG cable to connect my Tablet to an external DAC/AMP. Item works perfectly and was easy to find.
Excellent online booking engine, very easy ordering process
Sometimes they offer cheaper rates than other sites.
One of only a few sites that allows you to book multi city flights.
Customer service is terrible - they are not really geared towards frequent travellers with complex itineraries so when things go wrong or you need to make last minute changes to your plans don't expect much help from expedia.
When you do finally get through to their customer service agents they are very difficult to understand due to their strong accents and they read everything from a script, it feels like you are conversing with a computer.
If you are a frequent flyer and need them to take care of communicating your membership numbers, seat preferences etc. to the airline - forget it, despite several phonecalls to get expedia to process my SAS Eurobonus number properly on my flight bookings, they still haven't managed to work it out.
Another very annoying issue is they take around 3-6 months to process a refund if you have to cancel a ticket - this is very naughty and they tend to hold on to your money until you chase it - my impression is if you don't keep asking them for the refund, you will never get it.
It seems that they put 100% of their customer service effort into the initial ordering process and they don't really give a damn once you have paid.
Due to these problems, I have stopped using expedia for travel bookings, which is a shame because I like their website and booking engine.
SAS are probably the most punctual airline I fly with, but this comes at a cost, the service is very expensive, there seems to be no limit to how much they charge on some routes, the price for an ECONOMY return ticket from Manchester to Stockholm can be as high as £900 during busy weeks, meaning I often use lufthansa via frankfurt instead even though this service is a lot more inconvenient and very prone to long delays.
Service on-board is hit and miss, the cabin is not always cleaned properly (dirty tray-tables eww...) and the food can be a bit mediocre considering it's price.
On the plus side, ground services are excellent, they have fast track security in most airports, the SAS lounges are normally quite nice and checkin is always quick and efficient. They are very good at recognizing their frequent flyers - upgrades are frequent on busy flights and when flights get canceled due to fog, storms, volcanoes etc. they do a good job of making sure their frequent customers get priority on waitlists.
Prices are normally good delivery times are excellent, which is very important for someone as impulsive as me.
They are not always the cheapest, but the convenience of "1 stop shopping" and the quick ordering process makes me use them even if there might be another website offering a slightly cheaper price.
I needed a few bits in anticipation of a nice warm summer withe plenty of snorkeling! I ordered a new snorkel, a reel and line (to attach to my kayak which serves as an unmissable SMB) and a 36 inch mesh bag to carry all my gear safely on the deck of my kayak.
I placed the order without really concentrating on the delivery dates and it was only after I confirmed the order that I noticed that the mesh bag was not in stock.
I sent an email to simply scuba who very kindly managed to find the last bag in stock and managed to dispatch the order without any undue delay.
The parcel was with me the very next day, they use DPD who send an SMS/email to confirm delivery time within a 1 hour window - I love this feature! It was well packaged and everything was as ordered.
Well done simply scuba, I will undoubtedly return with future orders :)
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