I ordered a washing machine with the disconnect/connect/recycle service. It was an excellent service and took all the hassle out of buying a new machine. I was kept informed about the delivery time and given a slot so I didn't have to wait around all day. They arrived on time, disconnected and took away the old machine and installed the new one quickly and seamlessly. I would definitely use AO again in future.
I recently bought a washing machine with the disconnect/recycle/connect service from Currys. Although being promised a call/email with a delivery slot I was not given one so had to wait in all day. When the machine arrived the "experts" who were supposed to disconnect my old applicance and reconnect the new one were unable to do this. They had no tools at all with them so this is hardly surprising! I was asked if I wanted to take the delivery of the washing machine without the disconnect/reconnect service, but as I had no way of moving a washing machine myself (which is why I paid for the service in the first place) this wasn't an option so I had to send the machine back.
I then ordered the same machine and same disconnect/recycle/connect service from AO, who turned up and did the job quickly and seamlessley without a problem. Needless to say I will not be using Currys in the future!
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