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Our BT broadband is the worst you can imagine and help is appalling

Our connection has been having huge problems but when I had BT on the phone they said it indicates that the connection is fair/good or whatever. I'm locked in a contract and can't switch to a better provider. This is the worst one can imagine of a company. I'm going to have to keep paying the monthly contract fee for another 8 months, whilst I receive an appalling broadband "connection".

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Daniel Jany
London, United Kingdom