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Not what I asked for

I ordered two bouquets to be delivered to a London venue for presentation to Awards Dinner guests. The bouquets were delivered on time and were acceptable though not fantastic, but they were delivered in a water bag without water which meant they were already drooping by the time they were presented! In addition I had specifically requested that the water bag/bouquet was placed within a brightly coloured square cardboard box so it would stand independently and not pose a problem for the recipients - this did not happen and the bouquets therefore were tricky to deal with throughout.

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Mrs P
United Kingdom