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British Gas Appliance Repair - Atrocious

Poor customer care, atrocious service ... has now taken 7 visits to fix a simple fault on a dishwasher, and I'm not even sure that they've fixed it now.

As for appointments out of the last 7 visits booked for an 8:00 - 13:00 only one of those has turned up before 12:40.

Engineer constantly on the phone and all have been rude bar one guy that had come from wales.

The service that they offer, even though I pay over £500 per year is extremely poor. They will spend the first 30 minutes debating on whether they will work on the appliance. The next 30 minutes telling you they have no stock parts for even the most basic fix and the next 30 minutes packing up ready to so to the next poor sap who's signed up for their appalling service.

If I could rate lower I would.

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Tim Caddick
United Kingdom