We ordered a bed and mattress and were so pleased that we were able to specify the delivery date (working full time, this can be an issue) . The items were delivered early on the delivery date by a very good courier company. Whilst putting the bed together we noticed that one batch of the bed slats were of a poor quality which was noticeable and affected the quality and overall satisfaction of the bed. We called Bed SOS and spoke to Eleanor who dealt with the issue promptly. We received a phone call the next day asking us to email them photographs of the slats which we did. Within 20 minutes we had received an email from Eleanor confirming that the bed slats would be delivered the next day. Without failure, they arrived the next day. Fantastic products and excellent customer services. Would definitely recommend.
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