Somehow, Royal Mail managed to break my bottle of Deep Dark Brown in transit. I refused delivery and emailed Cult Pens to explain the situation. Eight minutes later (!!), I had a reply in my inbox and the promise that a replacement would be sent out immediately.
The next day a new package arrived in perfect condition and I now have my ink only one day late.
How fantastic is that!
Catharine Braithwaite found this review useful
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