GOT A GREAT DEAL ON A MEMORY FOAM MATTRESS FROM GROUPON-- PRICE WAS THE BEST I HAVE SEEN FOR THIS PRODUCT.
BOTH MYSELF AND MY SON ORDERED A MATTRESS 1 KING AND 1 QUEEN. THE DELIVERY TIME WAS ABOUT A 3 WEEK TURNAROUND. WE RECEIVED A E-MAIL WHEN THE MATTRESSES WERE BEING SHIPPED AND THE DELIVERY DATE THEY DID NOT ARRIVE ON THE EXPECTED DATE.
WHEN I CONTACTED CUSTOMER SERVICE TO REPORT THE PROBLEM KORNELIA FROM CUSTOMER SERVICE RESPONDED QUICKLY AND HAD THE PROBLEM WITH BOTH MATTRESSES RESOLVED IN 24 HOURS. .MY MATTRESS CAME THE NEXT DAY BUT MY SONS WAS LOST AND HAD TO BE TRACKED BY UPS. ( DELAYED BECAUSE OF A MIX UP WITH ADDRESSES LABLES ) I THOUGHT "OH NO HERE WE GO " THIS WILL TAKE WEEKS TO FIX. . I DON'T KNOW ABOUT ANYONE ELSE BUT ANY COMPANY CAN HAVE AN ISSUE WITH DELIVERY OR ANY OTHER PROBLEMS., AND I THOUGHT "OH NO HERE WE GO " THIS WILL TAKE WEEKS TO FIX. I HAD BOTH MATTRESSES IN MY HOME WITHIN 24 HOURS. I AM VERY IMPRESSED WITH HOW QUICKLY SHE RESPONDED AND HOW SHE KEPT ME INFORMED WITH UPDATES. THESE MATTRESSES WERE A STEAL - THE QUALITY IS GREAT I WOULD RECOMMEND AND HAVE RECOMMENDED THESE MATTRESSES TO FRIENDS.THIS COMPANY AAA+. WE TAKE FOR GRANTED WHEN THINGS GO RIGHT BUT WHEN YOU HAVE AN ISSUE AND THE CUSTOMER SERVICE IS GREAT I THINK IT MAKES A COMPANY REALLY STAND OUT.
FRAN P PLANO TX
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