Amelia Andrews´ profile

Reviews (1)

31DOVER

Not impressed overall

Item sent quickly however postage cost £3 but was charged the standard £5 for postage. Had a query as I believed the item was at the end of it's sell,by date so wasn't too happy. I felt that the attitude to customer service could have been better, they called back & left a message to say the item was not out of date and indicated there would be a follow up call which I have not had. So they haven't left a good impression and I've overpaid for postage......

07 October 2013

Reply from 31DOVER

Hi Amelia

The price for postage and packing is the same for all orders under £50 (it's free over £50). I'm sorry you feel this was too much, but the P&P charge is made clear before you place your order. In most cases the delivery cost to us exceeds what we charge, however given that this was just one very small bottle the cost was lower.

As for the 'best before' query, the number printed on the bottle cap is a batch number. There's no best before date on Angostura Bitters at all. It lasts forever.

Please don't hesitate to contact us again if you feel there's anything more we can do.

Best wishes

Matt

Amelia Andrews´ profile

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Amelia Andrews
Reviewer
United Kingdom

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