Tony Caddick´s profile

Reviews (2)

Glasses Direct

Just the job and saved a few bob

After being ripped off by the usual high street opticians, I decided to try and buy online
I had previously owned and lost a pair of expensive varifocals with titanium frames
My usual High Street Optician despite me telling them that varifocals didn't work for me as the reading pane was too small and driving meant that I needed to tilt my head down in order to see, they said that was down to the quality of the lenses, until I pointed out my last prescription lenses were the most expensive of their range.
The best thing about buying online is no pushy sales person trying to sell you something you don't want. The delivery times aren't bad either mine took just over the 10 days, only wished that since they sent out my order in two parts that they'd send out the clear lenses and frames first

Currys

Won't accept warranty claim

LG have messed me about since the 1st of December when my Home Cinema System died while still in warranty

I bought my TV and Home Cinema System online through Currys

I rang LG as soon as the system broke and was told I would receive a call back (Funnily enough LG haven't once phoned me)

:mad:

LG have given me two support tickets

One automated reply came back stating I wasn't in warranty, the other stating that my online receipt wasn't proof of purchase

I gave up and rang Currys

Again a promised call back and I have again rang them today

Currys have stated that as I didn't ring them when my Home Cinema system broke, that my purchase wasn't covered under warranty as it was now out of warranty.

I explained that I had wasted over a week trying to contact LG but Currys weren't moving on their position.

:mad:

What are my choices now to resolve this?

Small Claims court?

Any advice (apart from don't buy LG) can you guys offer me in order to rectify this?

What's my legal stance?

Tony Caddick´s profile

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Tony Caddick
Reviewer
Male, 1965
Birmingham, United Kingdom

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