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Kwik Fit

The Worst Customer Service Ever

I ordered two tyres for my wife's car from kwik Fit using their advertised mobile service.
Whilst taking off the wheel the fitter sheared off the wheel nut.
He handed it to my wife and said "There's nothing i can do about this."
When my wife asked what he could do (seeing as she was on her own and the car was not safe to drive) he said "Ive rung my boss and he said it's not my fault."
With that he promptly drove off.
When i tried to resolve the matter, speaking to a manager there, he was totally unhelpful and said Kwik Fit was not to blame and would not put it right.
So i phoned my local garage, who were totally different, when i explained he said they have the tool for removing the sheared bolt and that if i bought the tyres from them then they would remove the bolt for free- which they did! Result! PROPER CUSTOMER SERVICE.
I have emailed Kwik Fit twice but heard nothing.
I WILL NEVER USE THEM AGAIN!

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Mr lenton
Reviewer
United Kingdom

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