I would have given a five star score, but was very disappointed that the courier service delivered our 80kg wood burner with only one man! This meant that I would either have had to get a delivery at a later time when someone was home to help off-load, or bite the bullet and do it myself. Since installation was due for this weekend, I had to opt for the latter! I am fit and healthy, but am a 41 year old woman! I managed to lift it out the van with the driver ( who had an injured back himself!) and we got it onside...BUT this is unacceptable really. If this was being delivered to anyone else it would have caused a problem! The courier should have to supply two men for delivery of such items and this should be specified! There is no indication when purchasing this item that there should be two men at home to receive delivery either!
What an amazing experience! Easy online submission. Post package arrived within a few days. Sent everything back to Mazuma, as per the very clear instructions and received a cheque payment two days later in the post! Completely hassle-free way of getting rid of my non-working phone! Also was kept up-to-date via email very step of the way, so I knew exactly when my old phone had been received by Mazuma and that payment had been sent. Excellent!
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