Web site easy to order Traditional (SY-3029) funeal wreath for 97 year ex military father in law. colours bold and masculine. Staff courteous and obliging when changing the original message by telephone. However -
Awful shock on seeing the wreath at the funeral. It bore no resemblance to the choice at all. If the flowers depicted were unavailable, then no suitable (which I KNOW would have been) substitutions had been made. It was mainly white in colour with baby blue coloured flowers (looked like dyed carnations)at intervals round the edge. Unfortunately I am not able to prove my point as it did not seem right to take a photo AND I did not wish to draw attention to the embaressing pathetic wreath .
Initial telephone complaint investigated but I was told that iflorist were told it was an acceptable wreath. A complaint letter to customer services has yet been unanswered. It would appear "this" customer is not right and regretably I will not be using or recommending this web site.
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