I ordered and paid for 2 sewing machine feet I urgently needed , trusting their next day delivery claim on the website. I order at the weekend so expected a Tuesday delivery. After waiting until Thursday I emailed GUR asking if my order had been despatched. The reply I got was astounding, I was told my order had been sent to someone of a different name and a different address. Remember I had paid with paypal so there is no chance of a wrong address or name! Upon my querying this, the mistake was accepted and I was told my order had been sent, I finally received my order on Saturday, a full week later. I can accept mistakes can happen, we are all human, I think, but the claim of next day delivery does not seem to hold up. Maybe if you are spending hundreds on a machine you get better service, but when I do replace my machine I will remember this incident.
Super fast delivery, good communication even when the error was mine. I ordered Friday and received my delivery Monday tea time in rural Scotland. My tiles are superb and just as described. I was recommended to you by my daughter and was not disappointed. I have a large house to decorate so I will be back for more. Highly recommended.
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