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Ordered a broadband package, was assured it would be activated by midnight on the 4th Oct 2013. The 4th came and went, still no broadband. Phoned the Mumbai, New Delhi (wherever) Contact centre. The first advisor left me on hold for over 20 mins because he simply did not want to deal with a difficult enquiry and eventually cut me off. The second advisor on the 5th promised me the broadband would be on by midnight on the 5th and promised me a callback from a manager regarding my brand new horrific, first time customer experience with BT. Hence, no Callback and no broadband. Phoned again on the 6th, still no broadband. I got hold off the managing Directors Email (gavin.e.patterson@bt.com) and sent him a detailed account of what had been happening, he had a nice guy call me but he could not sort this out and advised me broadband order had not been passed to the relevant team and now it could not be witched on until 9th Oct. Another call from another advisor in India who promised to pass me through to a manager and give me compensation, whilst transferring me, would you believe it, CUT OFF AGAIN. I have now emailed Managing Director again and told him to cancel entire order. GO ELSEWHERE for your broadband. BT is appauling.

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Rhemzter Surgenor
Belfast, United Kingdom