Samantha Anne Jack´s profile

Reviews (4)

Fab quick and totally helpful owner!

Great service, quick response via phone from the owner, seriously impressed with the professional and friendly service received..... Top drawer.

Shocking order system!

Ordered two pairs of boots, nearly 4 days later got an mail to say that they weren't in stock...... Ordered again the same.. nearly a week later refunded on both occasions.What is the point! Exceptionally dissappointed....

09 December 2013

Reply from

Hi Sammy,

Thank you for taking the time to leave us your feedback and I am sorry to hear that you are unhappy with the service you have received.

As we are a very popular and fast moving site we can on occasion experience a stock difference due to several customers trying to purchase the same item at once. This has unfortunately caused your order to be cancelled as we allocate the stock on a first come-first served basis. As stated in our terms and conditions all our products are subject to availability.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Please don't hesitate to get in contact if you ever have any queries about your orders, we're always happy to help.

I apologise for any inconvenience caused to you.

Kind Regards,

Mazuma Mobile

"wow" such an amazingly quick and professional service, can't remember enough!

Wow such an amazingly quick and professional service, I really cannot recommend enough! Filled in the details online, and 48 hours later the money was already in my account! It's such a pleasure to deal with a company that prides itself on customer service. Well done Mazuma. Certainly wouldn't hesitate to use you again.

Samantha Anne Jack´s profile

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Samantha Anne Jack
Female, 1965
Burnley, United Kingdom