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Reviews (1)

Furniture Village

Return Policy

I bought dinng table along with 6 chairs cost more than 2k. We didnt measure it before buying. After arriving table didnt fit in the kitchen due to size. I went to the store to discuss regarding to change or replace table with different table which we choose according to kitchen. But manager said they gona charge 30 to 50% cancellation fees which s totally ridiculous. From furniture village I bought £4500 furniture. So please always read return policy and cancellation policy. totally disappointed.


Today I received the call from furniture village sales representative, He was saying that their manager s saying that now he can charge cancellation fee £750 instead of £1250 if goods are not used. I told him that goods r still wrapped & not used yet, but I am not willing to pay cancellation charges £750. If its £100 or £150 I am happy to pay. But not more than that...

I told him that I need to buy bed room furniture as well as. But if u do like this I will get it from any other furniture store.

08 October 2013

Reply from www.furniturevillage.co.uk

It is always disappointing when this happens.
Unfortunately retailers are unable to send furniture back to manufacturers once they deliver customers furniture, so they have to charge 30% to take it back to sell off quickly as clearance.
I can see the store are talking to you about this, and are looking into a loan for you. I know they will try to help if they can.

I'll get them to call you again.

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Aatif Vohra
Manchester, United Kingdom