I accidentally provided the wrong size window height for my net curtains but didn't realise until received I quickly called the company but because te curtains were bespoke for my windows couldn't refund or accept return but considering was my error happily offered a 10% discount for another order.. My 2nd lot arrived and somehow this time had the wrong window length.. Again put in a call but because I'd had a problem already replaced FOC I offered to return curtains incase someone with a smaller window could use them and immediately was offered my postage refunded.. Despite my problems the staff handled everything very professionally and it certainly hasnt put me off using again or recommending ...
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