1st their was a fault on the line.
Then they blamed BT while I could get through to the BT servers and site.
Then they said I had to deal with BT even though they chose to provide their service over BT lines (what am I paying them for)
Gave up and moved to cable
Then they attempt to charge a 30 pound cancellation fee (I refused, they backed down).
Even when it worked, after a the throttling kicked in, what was meant to have been a reasonable 1/4mb download speed actually became an unworkable 28kb speed.
Simon Phillips found this review useful
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