On 17 November I ordered a single item online, for which i received a confirmation email with an order number and a statement in red saying 'Your purchase is complete'. When i received nothing by the 29th November i called customer service, which i have since done on two further occasions. On each occasion i was assured an answer back. Nothing since then.
The really worrying thing is that Customer Service say that they cannot access online order details. They couldn't identify the order number, they didn't find my address ( indeed the post code look up table doesn't work) they couldn't find any record of the Visa card I used to purchase the item. On the last occasion, the problem was escalated to the Supervisor ( Rose). I was promised an answer from her, but as previously - nothing!
Frankly I'm surprised that this company is still going. With some pretty slick online operators making ever more progress i doubt they will be around for long.
Having promised a delivery on a certain day, the transporter failked to collect half the order. Bedworld first said it would be the following day but eventually called to say that they would collect that day from the manufacturer and deliver by own transport, which they did. They more than rescued the situation and I appreciated their extra effort - even if it was after a little gentle persuasion!
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