After reading the many many posts about this company I must say I was determined to contact the company owner : Hamid Moosavi. After a wee bit of digging I found his mobile number: 07966137310. Mr Moosavi answered the phone and I regaled him with my concerns about my order based on what I had read in previous posts. He said he would phone me back in 1 hour.... he did indeed phone me back. I did inform him that I had contacted fair trading and watch dog regarding his previous track record and this was based on more than 150 complaints that I have read on various posts. I must say that Mr Moosavi insisted that there was nothing to worry about and that he had, in the past, some technical hitches with his internet site including email problems. He also informed me that he had already sent my order the day before and he promptly gave me the tracking order. My items turned up the following week, were well packed and in excellent condition. I am pleased to have received them as they were a birthday gift from my wife.
However, I must say that I am not totally comfortable with my experience and would never again order anything from his website. My advice is if you experience problems with your order phone Mr Moosavie on the number above (if he retains this) and have a chat to him. Second suggestion is if you wish to purchase any of the items sold on swisstool.co.uk give it a miss and buy from Amazon, they guarantee all orders and are a totally reliable website who I must say have cheaper versions of most things Mr Moosavie sells.
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