I found it extremely awkward and inconvenient when I was told that I either had to pay VAT (value added tax) or pay for the "free worldwide shipping".
I am a Canadian resident and therefore am VAT exempt, or so I have been when shopping from the UK previously.
Country Attire informed me that they use the VAT to cover their shipping costs..this to me seems odd as here in Canada we don't use federal taxes to cover business expenses..
Either way the entire process was far too slow and a pain in the ass, the saving grace was that the Americans wanted 600$ for the same jacket so in the end I didn't make out so bad.
PS. Aside from being extremely polite... The staff is thoroughly useless
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