Nick Pollard´s profile

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Safercigs Ltd

Amazing customer service, a pleasure to buy from.

I am very impressed with their speed of dispatch and delivery, but their true brilliance shines through in their customer service.

My second order from Safercigs was a Mini Davide tank, which turned out to have a manufacturing defect on its plinth / base. As it was a reasonably inexpensive item (and I had used a discount code on my order), I didn't have much hope for a return but, that evening, I contacted Safercigs with a description of my problem and asked if they could pop a replacement plinth in the post to me.

Within a mere few minutes, Darren responded to say that he would put one in the post to me tomorrow. The day after that (today) I received not just a replacement plinth but a completely new Mini Davide in the mail.

I cannot stress enough how awesome that is. As a result, I am now a loyal customer and recommend them very highly indeed.

Nick Pollard´s profile

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Nick Pollard
United Kingdom