Manar AlAli´s profile

Reviews (1)

eFlorist

I an not fully satisfied ! :(

I order something i saw on the picture which was really nice and i loved the colour specially! When my husband received the flowers ( which was on time and i am impressed and thankful for that) , it was absolutely different arrangement and colour ! Was really disappointed

11 October 2013

Reply from eFlorist

Dear Manar,

Thank you for your review. We are sincerely sorry to learn of your disappointment. The description you have provided of the flowers delivered does not match our expectations and we are keen to investigate further.

Whilst we allow our florists to make minor substitutions to our orders based upon seasonal availability and the stock of the florist on the day of delivery, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the bouquet delivered should greatly resemble the item you had seen on our website.

From your description, this would not appear to be the case and so we hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

In order to do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers received if possible.

Our Customer Service team would be very keen to help you.

Kind regards,
eFlorist

Manar AlAli´s profile

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Manar AlAli
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