Kev Taws´ profile

Reviews (1)

FirstUtility

Shambles. almost impossible to get hold of, (round the neck would be my preference)

Price seemed good to start with but then the proposed increase made them uncompetitive for me.

Since leaving, I have received a series of confusing bills, credits and payment demands, which I have ended up tracking on a spreadsheet to try and work out what the heck is is going on. They then took a DD from me after I had left and whilst they actually owed me money on my account. They eventually sent me a cheque, then I recently got a payment demand from them which I have tried to query by calling them. Calling them is a complete waste of time and money. I suggest they don't have hold music but have Stephen Fry reading the 'Lord of the Rings' trilogy as that is how long you will wait (in fact they might have to add 'the Hobbit') . Oh, hang on, why don't they employ more people in the call centre or is that too radical a thought.

Never again for me, you try them if you are feeling brave.

Kev Taws´ profile

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Kev Taws
Reviewer
1959
Bosham, United Kingdom

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