Allan Thornton´s profile

Reviews (5)

Beyond Television

Great price and great service

I got a first class samsung oven and ceramic hob at a delivery free price unequalled anywhere on the net. Friendly driver phoned an hour ahead and let me intercept him and take delivery at a place to suit me (suited him as well!). Very very good all round! Usually delivery is quoted as 28 days with massive surcharge - but these guys had it up to me in a week. I live in the far North of Scotland - Great!

E Magnetsuk

Good quality magnets

Easy to select, easy to order price is good and delivery was quick. Good company!

ProCook

Excellent

What to say - ordered twice now
Excellent range of cookware
Excellent clear method of ordering
Excellent delivery times
Deliver to north of Scotland free of extra charges
Just excellent all round..........

Matressman

11 April to 11 May No Resolution

I have already posted on this company. The bed they sent went to 2 destinations. They agreed to pick the bed up, but did not, they sent bits of the bed, which was accepted in good faith but had parts missing. So then they were asked for a fixing kit to put the bed together with and the slat fixing system. Simple enough? NOT for this company. They sent the fixing kit. We are still waiting for the slat fixing system. We have requested the slat fixing system since then and we are still waiting for it after a month!! This is impossible service for a company which prides itself on fast secure delivery.......
Dont use them. They say it is just a blip.
Well, I rent out a flat and tenants can give you a lot of grief in 30 days. If it were my bed I would be chasing the "customer help" manager down the street.
If they are that good why has their rating slipped to 7.7 out of 10? Plenty more like me.
Now when you phone me, better have good news as I will go to Trading standards next ie tomorrow
Mattressman sells good mattresses - they should stick to selling them unless they can find reliable partners.
It is NOT my responsibility to chase them. It is THEIR RESPONSIBILITY to give the service they claim they do!

Mattressman

Bad service when things go wrong

I am still waiting for completion of a bed and matress delivery. They make promises and do not keep them. After much mucking around they promised to uplift the bed frame - I can purchase one locally for much the same price, but they delivered another instalment of the bed - Now I am waiting for the third delivery on the bolts and fixing system for the slats. And over a week later. Really not good enough. Customer Service are really quite bald about not making any offer of compensation - because their pirces are SO good - but their service is appalling when it goes wrong - just dont seem to understand that the customer actually paid them money and is angry with them. They'd make great Parents if your name is Attila the Hun - the palm off is expert.
Looking over their recent history they would give serious concern on Ebay. It is time the took Customer Service seriously to save their own business

21 April 2011

Reply from Mattressman

Thank you for your order and for taking the time to leave your review.

I apologise for the service that you have received when ordering with Mattressman. This is not exceptable service and our usual standard as I am sure you are aware from your first order with Mattressman.

I can see from your order the issue has now been resolved with a colleague. If there is still a problem that I am unaware of, then please contact me on 08000433443 or by email through the website.

Regards
Customer service manager



Allan Thornton´s profile

profile image of Allan Thornton
Allan Thornton
Reviewer
Male, 1951
United Kingdom

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