I booked and paid for one night at the Prince of Wales Hotel with Alpharooms. When I arrived at the hotel I was told they had no record of the booking and I would have to pay again if I wanted to stay. I refused to pay again. I telephoned Alpharooms but they were unable to help. I have asked Alpharooms repeatedly to refund my money but they are simply ignoring my emails.
I'm still waiting for you to resolve this matter. I have emailed you on 5 separate occasions and you haven't replied.
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