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Reviews (1)

Alpharooms

ALPHAROOMS IS A SCAM

I booked and paid for one night at the Prince of Wales Hotel with Alpharooms. When I arrived at the hotel I was told they had no record of the booking and I would have to pay again if I wanted to stay. I refused to pay again. I telephoned Alpharooms but they were unable to help. I have asked Alpharooms repeatedly to refund my money but they are simply ignoring my emails.

17.10.2013

Dear Alpharooms

I'm still waiting for you to resolve this matter. I have emailed you on 5 separate occasions and you haven't replied.

12 October 2013

Reply from alpharooms.com

Dear John,

I'm sorry to hear about the problems you faced when checking into the hotel.

Our record show that you contacted us while at the hotel and we were able to rectify the problem the hotel had finding your booking.

Your review indicates that you were unable to check in, we will investigate this with the hotel and contact you shortly via email.

Regards

Alpharooms.com

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john
Reviewer
United Kingdom

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