Often encouraged when there are queues at the counter at Santander if depositing a cheque, to use their in-branch envelope into box, cheque deposit scheme. I have previously been quite wary of this as no actual receipt is given. But this week I gave in..... the next day the deposit did not appear on my statement, I called Santander they said it would be there by the close of the day. Needless to say it wasn't, so again the next morning I made the same call and was told it takes 5 days to appear! - when you pay in at counter it appears the same day! I complained and was transferred to another member of staff who actually rang the bank while I held on (all my phone calls!). I was transferred again to the Assistant Manager who said he'd look into it and call me back. He did call back 10 minutes later and said it had been a bank "error" and when it had cleared wherever they had put it, it would then appear in my account in about 5 days!!!! Brilliant service. Always pay in at the counter!!!!!!!!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.