Mrs G Coyle´s profile

Reviews (4)

Fireplaces 4 Life Ltd

**HELD TO RANSOM OVER MY REFUND, ON TOP OF POOR DELIVERY SERVICE AND APPALLING CUSTOMER SERVICE SKILLS **

23RD JAN 2014:

STILL NO REFUND, IN NOW... 35 DAYS :-(

SELLER HAS NOW LIED TO PAYPAL ABOUT THE DELIVERY OF THIS ITEM (DESPITE PROVIDING PHOTOGRAPHIC AND EMAIL EVIDENCE TO THE CONTRARY TO ME)
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THIS IS NOW A POLICE MATTER.
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PLEASE, FOR YOUR OWN SAKE, BE VERY CAREFUL ABOUT DEALING WITH THIS COMPANY. THEY WILL TAKE YOU MONEY, NOT DELIVER THE GOODS AND THEN LIE ABOUT IT.

LUCKILY MY PAYPAL ACCOUNT IS BACKED UP WITH MY MASTERCARD, WHICH MEANS THEY HAVE REFUNDED MY £399 AND WILL RETRIEVE IT FROM THEM VIA THEIR PROTECTION PROCEDURES . YOU MAY NOT BE SO LUCKY IF YOURS IS LINKED TO YOUR BANK OR YOUR DEBIT CARD!

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9TH JANUARY 2014: FURTHER UPDATE ON MY REVIEW:

TODAY IS THE 9TH OF JANUARY. I HAVE STILL NOT HAD MY REFUND (HELD SINCE 18TH DECEMBER) FROM FIREPLACES4LIFE.CO.UK. I AM STILL OUT OF POCKET BY £399 AND BOTH MASTERCARD AND PAYPAL ARE NOW INVOLVED.

THE SELLER IS NOW CLAIMING TO HAVE DELIVERED THE ITEM, WHEN YOU CAN SEE FROM HIS EMAIL BELOW THAT THAT HE HAD ALREADY ACCEPTED THAT WAS NOT THE CASE!) PLEASE DO NOT GIVE THIS DISHONEST INDIVIDUAL ANY MORE BUSINESS AS YOU CANNOT TRUST HIM TO DELIVER THE GOODS OR REFUND YOUR MONEY.

THIS DETAIL WILL STAY ON TRUST PILOT AND OTHER REVIEW SITES UNTIL I RECEIVE MY REFUND FOR GOODS NOT DELIVERED TO US.

28TH DEC 2013: UPDATE ON MY EARLIER REVIEW:

ALTHOUGH THIS MAY END UP ULTIMATELY COSTING ME THE £399 THIS UNSCRUPULOUS SELLER HAS KEPT OF MY MONEY, I FEEL STRONGLY THAT PEOPLE SHOULD BE WARNED ABOUT THE PRACTICES OF THIS UNDIVIDUAL AND THIS COMPANY.

BELOW IS THE TEXT OF AN EMAIL RECEIVED FROM [name removed] OF FIREPLACES4LIFE TODAY (28TH DECEMBER) A FULL 10 DAYS AFTER HE WAS NOTIFIED OF THE NON-DELIVERY OF MY ORDER.

I WILL LEAVE IT UP TO YOU TO DECIDE IF THIS IS SOMEONE YOU WOULD WANT TO DO BUSINESS WITH?!?

'From: [name removed]
To: Gillian Coyle
I can ensure a refund will be done however the trust pilot review will need to changed to from a negative to a positive'.

MY ORIGINAL REVIEW:

I have just spent a very unpleasant week and a half (all over Christmas) chasing for my £399 refund for a fire which the Courier Company, who not only didn't tell us they were delivering (as arranged in advance) they then left outside our block of 21 flats while we were away overnight on business.

Despite the fact we were not to blame, I was made to feel guilty about the fact the Company 'could not claim the Courier and would be out of pocket' and to add insult to injury, my emails were ignored when requesting my refund.

I have had to raise a dispute with Paypal and then escalate to a claim and still haven't had my money back (21 days later) which also means I have had to pay my full Mastercard bill with this on it or face a full month's interest (about £75).

NOT at all happy!

Buy at your own risk from Mr [name removed]. He has not treated me fairly or honestly.

Slidingwardrobeworld

Perfect service & great doors. I'll be back!

I am a new customer to Sliding Wardrobe World and I'm very glad I took the chance of ordering online!

FAB design tool, great Customer Support, excellent delivery service and fantastic product. I can't wait to do the rest of my ugly mirrored doors and replace them with something amazing.

Ask for Marie, she'll keep you right!

John Ryan by Design Ltd

FAB Company, very helpful & professional & a great product.

I was reluctant to risk buying a bed online, especially one as expensive as a John Ryan bed. But after a chat with the sales team about our needs and reading the reviews of others, we took the plunge.

I don't regret it for a minute! The service was top class. Delivery in advance of when promised and the transaction flawless from start to finish. Special thanks to Marie for keeping me right about my choice!

And the bed? So far, it's FAB. Hubby sleeps a bit too soundly for my liking! In fact, that's the only complaint I have...it didn't fix his snoring :(

kiltmakers.co.uk

Great website, FAB staff!

One of my choices was out of stock. They phoned and helped me choose a replacement! Wish every online shopping experience was like this.

Mrs G Coyle´s profile

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Mrs G Coyle
Reviewer
United Kingdom

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