Kate Hilton´s profile

Reviews (1)


Lovely clothes, excellent service but a few glitches with the website

I am very happy with most of my purchases from Seraphine. The clothing is well made, very flattering, not too mumsey and I still feel fashionable. The only downside is that the website doesn't seem to always be accurate in terms of what is in stock. I put something in my basket which it says is in stock only to find out it isn't. This is a little frustrating. Also, it would be nice to have a time scale for when things will be back in stock, a lot of the things I would like are currently sold out.

23 October 2013

Reply from seraphine.com

Dear Kate, Thank you for your review our IT department are constantly working to ensure all product availability are accurately shown, please accept our apology if you were able to order an item which was not available. For the moment our system is unfortunately not set up to notify customer when an item is back in stock, however you can also always contact our customer service line and they will be able to provide you with a return date. Kind regards Miranda

Kate Hilton´s profile

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Kate Hilton
United Kingdom