I have used iflorist on several occasions and have been very pleased with the quality of the service overall; sadly this was not he case with my most recent order (ref 718805).
I specifically ordered "Sophistication - as depicted in yellow - for a Golden Wedding Anniversary gift". I understand that it states under terms and conditions that individual flower types may be substituted to a lesser or greater number. However, I assumed that the colour would be as ordered; indeed I can find no information to the contrary in the terms and conditions.
The flowers received are off white!. At no point was this my intention, indeed had I wanted this colour variation then I would have ordered an alternative arrangement.
I would welcome your comments - as I feel particularly let down - especially for such an important occasion.
(I do have the individual florists details, if this would be of assistance, until, given the opportunity to respond I feel it unfair to name and shame?
PLEASE NOTE THIS WAS POSTED ON 05.10.13 and was on the site for several days without a response and has since been removed!
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