I ordered some items at around 4pm on a Thursday. I paid the extra £4.99 to have the 24hour delivery as they were a last minute birthday present. Just after the transaction went through I found another item and so again paid the extra money for the 24 hour delivery. I didn't receive the items untill around midday on Saturday. Well over the 24 hours promised. The 2 separate orders were also packaged together so I actually paid £10 for them to be delivered together late. I understand they still got to me quickly and all in good order. But iy still wasn't the service I paid extra for.
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