Mr REGINALD WILLIAMS´s profile

Reviews (1)

MedicAnimal.com

Waited ages for the items to arrive

I had ordered 'Program' for my dog and a packet of dewormer tablets. I got fed up waiting after their' 3-5 working days' promise had run out. When I phoned, the guy was frank enough to admit they hadn't been dispatched yet. He admitted there were processing problems in their warehouse. It did arrive a few days later but still not good enough.

Previously I had ordered some Royal Canin food for my post-operative dog which arrived more promptly.

14 October 2013

Reply from MedicAnimal.com

Dear Mr Williams,

Thank you for your review.

First and foremost, please accept my sincere apologies for the unacceptable standard of service you received on your most recent order.

Please rest assured that measures have been put in place to make sure this does not happen again.

I would also like to thank you whole-heartedly for taking the time to contact us as it is only with your feedback that we can strive to improve and ensure such unfortunate incidents do not happen again.

Best wishes,

MedicAnimal

Mr REGINALD WILLIAMS´s profile

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Mr REGINALD WILLIAMS
Reviewer
United Kingdom

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