I had ordered 'Program' for my dog and a packet of dewormer tablets. I got fed up waiting after their' 3-5 working days' promise had run out. When I phoned, the guy was frank enough to admit they hadn't been dispatched yet. He admitted there were processing problems in their warehouse. It did arrive a few days later but still not good enough.
Previously I had ordered some Royal Canin food for my post-operative dog which arrived more promptly.
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