trustpilot stinks´ profile

Reviews (6)

Ryanair

Excess Charges for 0.5kg?

Yes I was asked to pay £60 for a mere 1lb extra luggage weight. That because I had to now check my luggage and so use the checkin services.
OK I admit I did not do so as I just took out a few items of clothing and wore them instead. Now my baggage was light enough to pass inspection by the Ryanair gestapo.
My question therefore is what difference did this extra weight actually make. NONE - after all the weight was just redistributed and still entered the plane.
I will admit that most of us know that given the choice we would find another airline to travel with, but Ryanair does offer very cheap flights to many destinations.
As the saying goes" If you pay peanuts, you get monkeys"

Virgin Atlantic

I wish I could fly more often just so that I can go Virgin Atlantic

I have been flying an average of 80,000 miles for the last 55 years. OK I'm no spring chicken. When I started flying there were planes with spiral staircases leading down to a bar/lounge. That soon disappeared and then we started seeing airlines reduce everything from legroom, seat width all the way to a reduction of fresh AIR (to save on fuel costs). Travel became miserable until the arrival of Virgin Atlantic. They instituted practices and policies as well as new entertainment systems that make it a a pleasure to fly again. This airline is always way ahead of other airlines.
Oh yes some airlines offer power for a laptop but who apart from Virgin also offers Internet service.
It is off course hardly surprising as Virgin are constantly looking at how to improve the customer experience as opposed to how to save money.
To date I have enjoyed 100% of my Virgin Atlantic flights, a statistic only equalled by the now defunct BOAC.

Expedia.co.uk

Overcharged, Terrible Customer Service

My review is for the UK part of Expedia (not Expedia.com)- I bought a ticket and was overcharged. When I complained I was sent stock email replies about a totally different "excess charge". OK I had also paid that excess charge but was not complaining about that.

I have written several blog posts about this incident as well as a post on which other internet sites offer cheap flights (mostly cheaper than Expedia.com) here :http://reputation-guardian.com/2010/05/expedia-hidden-costs-revealed-part-1/.html

I would advise anyone to avoid this company like the plague if possible, unless of course you have pots of money and don't mind being ripped off.

Maplin

Most useful Electronics High Street Store

I love Maplin and probably visit this one of their stores every week. As I travel for work (and being a little forgetful) I often find that I need (ie have forgotten) something like a power cord for my laptop.
I have always had excellent customer service in all the stores I've visited.
I am happy to leave them a good review in appreciation for their great service
Oh there is 1 problem I have with this review process - That is the use of Trustpilot. Despite the name I don't trust a company that makes it impossible to read their terms and conditions.
I suggest anyone with similar distrust of such companies, wanting to leave a favourable review should just create a free gmail account and use that to submit the review. Then just cancel that account in a week or so.

T Mobile

A Great company with excellent customer service

I was with Cingular in USA and moved to UK for work. Having just bought a new cell phone I wanted to use it in UK. The only company able to switch me (and my sim card phone) was T Mobile.

Since then I have taken on a contract (without needing a phone) and have been very happy with their performance and most especially their excellent customer service.

Save on Laptops

Best Price, Best Service and Customer Care

After research I found Saveonlaptops.co.uk had the cheapest price for the laptop I wanted. What amazed me was that I was constantly kept informed of the Dispatch time/date, shipping and time of delivery (to within 10 minutes of actual delivery).

I have already advised a few of my clients to check out this company and as for me I will continue to purchase all my PC stuff here whenever possible.

Oh yes the delivery was also a day less than expected as the laptop was dispatched (securely) within hours of my order being confirmed. All that and no charge for shipping either (well unless you require expedited shipping).

Oh there is 1 problem I have with this review process - That is the use of Trustpilot. Despite the name I don't trust a company that makes it impossible to read their terms and conditions.
I suggest anyone with similar distrust of such companies, wanting to leave a favourable review should just create a free gmail account and use that to submit the review. Then just cancel that account in a week or so.

John Mac Donald found this review useful

trustpilot stinks´ profile

profile image of trustpilot stinks
trustpilot stinks
Reviewer
1911
Mauritius

About

Why the unique username you may ask? That is because as stated in my 1st review. I never trust companies that make it impossible to read their terms and conditions. That is exactly what happened when I tried to read the T & Cs for Trustpilot (whilst leaving the review).
This was of course made worse when after entering the required email I was shown a confirmation screen in some weird language.
For me Trust must be earned and the first step is to be open with your company terms and conditions!!!!!