Helen H´s profile

Reviews (1)

ao.com

Outstanding customer care!

Swift, reliable service in terms of ordering and delivery. Lots of follow-up contact and TLC! Bit of a hard-sell on the extended warranty. Only practical problem was that washing machine leaked initially (hose not connected tightly enough), but we sorted that out ourselves. AEG washer/dryer seems excellent so far.

13 October 2013

Reply from ao.com

Hi Helen

Thank you for taking the time to get in touch with us and providing us with your views on the service you've received.

I'm glad to hear that you're happy with your new tumble dryer, I trust you're enjoying using it. We like to make buying an appliance a breeze by offering an easy to use website and flexible delivery.

However, I'm sorry to hear that you thought the person you spoke to came across as pushy. We offer the Worry Free Plan to selected customer's that purchase us from an appliance. Of course the option to take out the Plan is up to you. I shall pass your comments on to our Quality Team so they can look into this further.

I'm sorry to hear that you experienced a minor leak from the connection our Driver Team carried out for you. I'm glad that you've managed to rectify the problem, however I would to refund this charge back to you as a goodwill gesture as this should have been checked at the time of connection.

I've managed to find your order and have arranged for the refund to go back to the card you used to pay with. This shall appear in your account within three to five working days.

If you need to get back in touch with us at all, please feel free to email us at reviews@appliancesonline.co.uk

Many thanks

Rob - ao.com

Helen H´s profile

profile image of Helen H
Helen H
Reviewer
United Kingdom

About