client Mrs Norma Reed´s profile

Reviews (1)

Repeated requests for repeat prescriptions

One of my dogs has many health problems so we thought a more economical way of getting his medications would be from MedicAnimal. He takes about 7 different items and therefore has a prescription for each one. My vet has provided me with repeat prescriptions which should last 6 months, Each time I have placed my order on-line and sent the prescriptions, I have a problem. This has been going on for months. I am beginning to dread having to place an order. The office is supposed to hold my prescriptions so that my orders can be offset, but the prescriptions can never be found and the office staff then hassle me and then my vet to sent additional copies. I am due to make another order soon. If I have problems again, I shall go elsewhere.

14 October 2013

Reply from

Dear Mrs Reed,

Thank you for your review.

Thank you for your comments regarding the service you have experienced in the Pharmacy. We understand there have been some issues each time you have placed an order with us and we want to apologise for the problems that they will have caused you.

There are a lot of pieces of information that we require here in the pharmacy before an order can be processed and we can fully understand how daunting this can be when you place a new order with us. If you would prefer, you can call us on 0203 002 2164 and we can guide you through all the things we need to successfully send the order out to you.

If you have placed a new order then please do let us know and we can make sure this goes through quckly and efficiently for you.

Best wishes,


client Mrs Norma Reed´s profile

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client Mrs Norma Reed
United Kingdom