I ordered a product in the £80 region from the website in early Sept. I received an email confirming the order but three weeks later did not have the product. I phoned & found it was out of stock. I was told I had received an e-mail & a phone call informing me of this. I had had neither of these & was told that maybe they called me when my phone was off. I was frustrated that the person I spoke to was so defensive & dismissive but after I spoke to a manager they did agree to next day delivery when the product was in stock.
I had ordered what I needed with plenty of time to spare, but if this hadn't been the case it could have been a big problem.
Need to brush up customer service.
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