Shane S´s profile

Reviews (3)

Justeat

Watch the Delivery Charges!!!

Watch the delivery charges!!!!!
What a bad experience, I made an order which came to £11.50, paid by credit card and received confirmationm which included FREE delivery to my postcode.

Nope, I then received a telephone call from the restaurant saying I had to pay £3.50 delivery charge, despite my order confirmation.

I accepted defeat from the restaurant and contacted Yasmin at Just-Eat, who also told me I had to pay a £3.50 delivery charge........despite my order confirmation.

Just-Eat were not very helpful and accepted that the delivery charges are not correct on their website. All of the restaurants for my postcode showed a FREE delivery option, but this was not the case.

In summary a horrible experience that took nearly an hour to sort and I still didn't get any food. I had to resort to the old fasion method of driving to collect an order from somewhere else.

Dave found this review useful

Just Eat

Watch the Delivery Charges!!

Watch the delivery charges!!!!!
What a bad experience, I made an order which came to £11.50, paid by credit card and received confirmationm which included FREE delivery to my postcode.

Nope, I then received a telephone call from the restaurant saying I had to pay £3.50 delivery charge, despite my order confirmation.

I accepted defeat from the restaurant and contacted Yasmin at Just-Eat, who also told me I had to pay a £3.50 delivery charge........despite my order confirmation.

Just-Eat were not very helpful and accepted that the delivery charges are not correct on their website. All of the restaurants for my postcode showed a FREE delivery option, but this was not the case.

In summary a horrible experience that took nearly an hour to sort and I still didn't get any food. I had to resort to the old fasion method of driving to collect an order from somewhere else.

Just Eat

Watch the delivery charges!!!!!

What a bad experience, I made an order which came to £11.50, paid by credit card and received confirmationm which included FREE delivery to my postcode.

Nope, I then received a telephone call from the restaurant saying I had to pay £3.50 delivery charge, despite my order confirmation.

I accepted defeat from the restaurant and contacted Yasmin at Just-Eat, who also told me I had to pay a £3.50 delivery charge........despite my order confirmation.

Just-Eat were not very helpful and accepted that the delivery charges are not correct on their website. All of the restaurants for my postcode showed a FREE delivery option, but this was not the case.

In summary a horrible experience that took nearly an hour to sort and I still didn't get any food. I had to resort to the old fasion method of driving to collect an order from somewhere else.

27 April 2011

Reply from Just-Eat.co.uk

Good Morning Shane,

apologies for the delay in responding to you

Please can you email me directly on kerrie@just-eat.co.uk along with your order details and I will investigate this matter for you.

Kind regards
Kerrie Fenton
Admin and Complaints Manager

Shane S´s profile

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Shane S
Reviewer
Male, 1976
Lincoln, United Kingdom

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