Neil´s profile

Reviews (2)

Wallpaperdirect

In stock but delayed delivery

Ordered a beautiful Ralph Lauren design , was in stock at time of delivery. Received an email stating there was a extended lead time on my delivery week commencing 13 th december! Emailed back saying hope this was a typo and was meant 13th January as didn't really want to wait 11 months for my order. Also asked if could be delivered to my work address as was off work for the original scheduled delivery. Had a very nice apology stating was a typo, however no mention of delivery to my other address. So of course was delivered to my home address which I missed of course and had to re-schedule . A little grievance but my email should have been read properly and responded to !

20 January 2014

Reply from Wallpaperdirect

Dear Neil,

Thank you for taking the time to provide feedback.

We must firstly apologise for the delay experienced with your order. We also always wish to deliver goods as soon as possible, however we were informed by the manufacturer that the wallpaper on your order would experience a delay and we therefore informed you accordingly.

Regarding the change of delivery address we can only apologise sincerely, that this was not processed when you pointed out our typo. You can of course contact us directly via telephone should you wish to alter any details on your order and we would be more than happy to action it.

We are glad you have now received your order and please contact us should you have any further questions.

Customer Service – WallpaperDirect

Repertoire Fashion

Exllent service

Ordered a Ralph Lauren shirt was has been out of stock in my size on the RL site for 6 months!!! Was chuffed when seen it here super fast delivery too. Will defo use again.

Neil´s profile

profile image of Neil
Neil
Reviewer
United Kingdom

About