Booked hotel for my elderly parents to mallorca, firstly I was a bit annoyed at having to pay £50 credit card booking fee thought it was excessive however I soon forgave Alpha rooms for the excellent service I received On arrival my mum fell down the many steps to the front of the hotel unfortunately the hotel was not suitable for my mum who is partially sighted, the management at the hotel rang me and asked if I could contact Alpha rooms to change hotels. Alpha rooms were very considerate and sympathetic towards my parents situation and were very obliging the very next day a new hotel was arranged, it was all hassle free, and only paid extra cost for new hotel, Thank you Alpha Rooms this was very much appreciated
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