I'd previously used HiFX some years ago when the service I needed was available by phone. This time I needed to transfer less than £10000 which can now only be done online. It should have been simple but was let down a number of times as the promised activation never happened. Despite ringing back to say I was still waiting to to able to use the site nothing happened once again. It was not until 3 days later and further phone calls were made that I finally had an active account. Once up and running it was very easy to use! So not the best start really.
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