Please save yourself! Don't buy from them!!!!
I purchased and had 4 machines installed by Powerhouse Fitness and I have regreted it ever since. From installation none of the machine were assembled properly therefore never worked properly, I had to complain for over 3 month before they fixed the problem. The Service Dept is useless unprofessional and incompetent as my husband and I complained over 20 times about the machines but service dept never sent engineers to repair the machines! After the engineers assessed the problem they said they would be back never saw them again.
I had to escalate the matter to senior level, but nobody in the organisation is interested in the after sales service which does not exist. This is when you test how good a company is, with excellent after sales customer service but Powerhouse Fitness doesn't have any care for their after sales customers!!!! I went far as speaking to the Operations Manager who ignored my complaint and passed the matter back to the same person in the service dept who I didn't wish to speak to after being so upset with. Operations Manager couldn't arrange a simple operation for collection of the faulty machine, instead of sending 2 men for collection, he sent 1 man who wanted me to help him load the machine on to his lorry!!!!!! No one in this organisation cares about the after sales issues! Worst after care service!
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