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I was silly of ordering flowers through Arena without checking the shocking reviews below and I was another victim of their disgusting service! I ordered flowers for my sister's wedding and they never arrived. As it was a Saturday eve when I realised , I had to wait until Monday so customer service was available! After speaking to them they never explained what happened and finally they sent the flowers which of course arrived 2 days after the wedding! My surprise was that £92 flower arrangement arrived with a card. This card was supposed to have a copy of what I wrote on the website; however instead of a printed copy, it was horribly hand written with unrecognisable words. HOW EMBARASSING! !! I had to call 3 times, send 4 emails chasing for an explanation and get my money back! I got an email back with an apologise offering 10% discount. What a joke! Arena flowers is a joke and I will do all I can to spread the word around UK, Brazil and the rest of world! I WANT MY MONEY BACK!!!!!!!

Douglas Faubert found this review useful

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Grazi Bittencourt
London, United Kingdom