Hi, I am disappointed in the protocols and service at Easyroommate.com.au.
I paid for membership and I posted an advert on Sunday lunchtime, but the photos were not displayed until about 7pm Tuesday.
1.) At nearly 6pm on Sunday I received an email saying that the photos are over 1 mb in total, and consequently not approved. This was incorrect as the total size of the photos was only 599kb.
2) However, I changed one of the photos, and submitted all the photos again (now they were a total of 565kb). Now the photos were not displayed on the advert as I had to wait for a human approval.
3) At nearly 6pm on Monday I received an email saying that photos were rejected as the total size was still above 1 mb. I double checked, but this information was completely incorrect as the total was only 565 kb.
I wrote an email to the website administrator, but received an automatic reply to the effect that it can take up to 48hrs for a response.
4) At nearly 7pm on Tuesday I received an email saying that the photos were accepted, However, when I looked at my advert the first photo was not displayed, and another photo was displayed twice.
5) I don't want to even think about correcting their error in the photos, as my advert will have no photos displayed until they are approved by a human, and probably their computer will probably reject them (as it seems to think that 565kb is over 1mb)....
I'm very unhappy.....
Another competing website does not have these issues, it publishes all photos straight away and then lets their web visitors report any inappropriate photos.
Why can't easyroommate.com.au have the same protocol?
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