I've made a purchase with this provider for the first time. The product hasn't been delivered due time as the robot email suggested. When Xmas period time passed, I was mildy surprised, as I received another automatic email prompting me to provide feedback about their quality of service. Oh well, it turned out the shipment has never been delivered, so another free purchase was made. I got mildly suspicious about the speed of delivery of the second (free order), this time arriving the very next day of the purchase, despite the customer care team told me they didn't have one of the product on the stock, and therefor I would have to wait 2 additional days. Perhaps they've forgotten my first shipment? Whatever way, inconsistency in providing information to a customer can make a wonder!
Update 7th January 2013: Just received what I believe should be a retention campaign to keep customers. !0% off your next order UNTIL a month from today. I am not going to change my shopping behaviour since 15 years, so thanks but the offer has no value to keep me interested shopping further with you. There are means in e-commerce these days to tailor timely offer to adjust to the customer, not the other way around...
Never thought I would use strong words here, but Bravofly FUCK YOURSELF for (here comes the list why):
1) direct debit from your card instead of your mobile for calling a customer service for €6 per minute,
2) offering a return change for 2twice the price of your return ticket,
3) for being so cunty about your top on prices, including additional changes in flights (i.e. no offer of +/- 3 days consecutive flights for a reasonable price, that would not cost double what I paid in a return ticket. Your own search engine shows you are just being stingy. Also £15 for a credit card fee, seriously?)
Note to customer service people: I am actually sorry you working for this company, because clearly the stingy way of ripping of customers is embedded in Bravofly's business model, and nothing you may be able to influence, so may it seems by having talked to one of you.
"If you like to get fucked on the fly, pay for nothing to a stingy @Bravofly "
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