I have never dealt with such a poor company. After 2 years I still do not know what tariff I've been charged at and they won't respond via executive complaints any more! I've been forced to raise a case with the ombudsman (ongoing). When I first joined nPower they placed me on a higher tariff than the one I subscribed to, it took a year before they gave me online facilities before I could check to see what they had done. Then I complained and was serviced with lies, false promises, ignorance, no bill for 12 months and in the end I had no choice other than to move because dealing with them is simply impossible! The worst service and complaints team I've ever come across, hugely complicated retrospective billing I defy anyone to be able to reconcile and I would advise anyone to steer well away from nPower at any cost! I would sincerely prefer to turn out my lights than ever deal with the organisation again. My faith now rests with the ombudsman and a hope that they will bring nPower to account. Thinking of moving supplier ~ please! for your sake put this company at the bottom of the list. You cannot trust them, period!
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