Liz Fellows´ profile

Reviews (1)


Sky breach their very own terms and conditions routinely

The most shocking experience I have ever had is trying to cancel a sky subscription. They list four methods you can use to cancel your subscription but actually only allow cancellation through their premuim rate number at your expense (financially and time). Sky fails to recognise your right to cancel if you are outside of contract term, and use every delaying tactic going to ensure they continue to bill you. There is a forum on the sky website. I was shocked to read how many others were experiencing similar and in deadlock. The complaints procedure is also detailed and what you can expect should you wish to make a complaint. Don't expect to be dealt with as detailed. The experience is the same as trying to cancel your subscription.

Would I recommend sky? Only if I was prepared to engage a legal team to support termination.

Liz Fellows´ profile

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Liz Fellows
Neston, United Kingdom