Hayley´s profile

Reviews (1)

HiFX

missing the personal touch!

Having moved from sterling exchange where I had a personal dealer who would advise me if there was a good rate, who would always contact me to confirm a rate etc.. or someone I could query with.

I always had a name and they knew who I was! not any more. I use hifix which i find impersonal, they say that someone will contact you when you first apply, have not heard from anyone. It is simply an internet service no more no less, disappointing coming from sterling exchange. A phone call goes a long way, if i have a query ? who do i ring, who knows who i AM??

18 October 2013

Reply from HiFX

Dear Hayley,

Thanks for taking the time to post your review. It's really appreciated and on behalf of the team here at HiFX please accept my apologies for any miscommunication.

At HiFX, we're not just passionate about saving you money on your international payments.

We also pride ourselves on the fact that we're large enough to undertake the biggest transfers, yet small enough to care about each and every client who trusts us with their hard earned money.

For larger transfers where the timing of your transaction can be extremely important, our premier service gives you access to your own telephone based dealer who’ll get to know you and your individual requirements. With each dealer servicing fewer clients than a bank, they provide a level of personal service that the established banks simply can’t match as it’s too resource intensive.

For smaller amounts however, where the timing of the transaction is less important, our clients have told us that they prefer to undertake their transfers online, as it's much quicker, easier and can be done 24 hours a day, 7 days a week, not just during our office opening hours.

Rest assured though, if you call us, our friendly team will know exactly who you are and will provide you with the same high levels of support you received at Sterling Exchange.

Thanks once again taking the time to post your review and if I can help you further in any way, please don't hesitate to contact me.

Kind regards

Mark Bodega
Director - HiFX

Hayley´s profile

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Hayley
Reviewer
United Kingdom

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